LET US ANSWER YOUR QUESTIONS!
If your questions is not mentioned below, reach out to us and we will help you out!
Q) Is shipping free?
A) YES, no order minimum required.
Q) Will TrumpShop.Net replace my order if it is stolen?
A) While we despise porch pirates just as much as the next guy, unfortunately we do not take responsibility for any items stolen once they are delivered to the address provided. For this reason, all orders over $200 are shipped via signature requirement and we recommend shipping to a work address.
Q) What are my payment options?
A) We accept all major credit cards. We also provide the option to pay via Amazon Pay, Apply Pay, and Paypal.
Q) Why is my card being denied?
A) To be honest, there are a number of reasons, but most likely your card is being denied due to an AVS error (Address Verification System). In other words, the billing address provided does not match the billing address associated with the card. If your card is denied due to an AVS error, although the charge was declined and TrumpShop.net did not collect the funds, your bank may place a temporary pending hold on the funds. These pending charges usually disappear between 7-10 days
If you attempted to place an order and you did not receive a confirmation order number and you are not sure if it was successful, just email us. Be sure to include the first and last name the order was placed under, the last 4 digits of the credit card, and the email address used!
Q) How long does it take to ship?
A) Orders will typically arrive within 14 business days. There are times where our products are coming from various fulfillment centers. When this happens, you may receive only some of your products within the first 7-10 days. We guarantee all products by 21 days after your order. If an expedited shipping option is paid, the guaranteed shipment time is the time after the product has been shipped. For example for 2 Day Air, we guarantee you will receive it 2 business days after we ship it. As our products are hand printed in the USA by American workers, we take about 7 business days to fulfill most orders for shipment. Please consider this time when you order.
Q). My tracking says my package but it did not arrive by the expected delivery date. Why?
A) To be 100% honest, we do not know. Once a package has left our facility and it has been picked up by the carrier, we no longer have control over the shipping. Nor are we told why an individual package is delayed. However, most likely, it is one of the following reasons: Weather: Weather in one state can cause a carrier to get backed up across the country. Technical Errors: a carrier could be experiencing a technical error at a sorting facility which causes sorting to take a little longer. Employees: A common reason is simply a lack of employees. Drivers get sick and it takes a day or two to cover a route.
That being said, give your tracking a couple of days to update. 8 out of 10 times it updates within a week. If it does not update within 5 days of the last tracking update, call you local post office and let our team know. We will do what we can to try and speed it up!
Q) How can I track my package?
A) To track your order, simply use the USPS issued Tracking number provided in the Shipping Confirmation Email that is sent the moment your order ships. These are often caught in your spam or junk folder so be sure to check there. For more details see our complete shipping policy located by clicking the tab located at the bottom of our website under: Shipping Policy
Q) Why isn't there tracking information for my order?
A) If you don't see the Shipping Confirmation email but you did receive a order confirmation email, check your spam or junk folder. If you did not receive a shipping confirmation email and you also do not have an order confirmation email, please email our customer service account because you may have provided your email wrong. If you receive the tracking number and it states the order is "NOT FOUND", this just means the PO has not scanned your package individually. It should update in 12 hours. If the estimated delivery date has passed and your order is still in transit, give it a week. If you do not receive it by then or the tracking as still not updated after a week, let us know. If the tracking states you order was delivered but you have not receive it, please see our Shipping Policy for further instructions. If you’re still concerned, please let us know by reaching out.
CANCELLATION OR ALTERATIONS:
Q) Are returns free?
A) While all outbound shipping over $100 is free, customers are responsible for any return postage back to our facility.
Q) What can I return?
A) You may return MOST new, unopened items sold and fulfilled by TrumpShop.net within 30 days of delivery for a full refund, 45 days for an exchange, and 60 days for a store credit. For more details see our Return Policy. Items marked FINAL SALE are yours to keep.
Q) I can't return final sale items? Not even an exchange? That doesn't seem fair!
A) The real reason is simply due to economics. In order for TrumpShop.net to continue providing our fellow Americans with service, we simply can't afford to allow customers to return items listed on sale.
Q) When will I get my refund?
A) Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
MISSING / DAMAGED ITEMS:
Q) I’m missing an item - help!
A) If you're missing an item from your order, please check the order summary to verify all the items in your order were shipped in the same parcel. At times, we may split your order into multiple shipments (at no additional cost to you) if some of the items that are being shipped are on backorder. When this happens, your order will list the separate shipments. If all of the items are on your order summary, please email us and we’ll be happy to assist you further.
Q) Why did my item arrive looking like it was shot out of a cannon (i.e., it was DAMAGED)?
A) We’re not sure, but we’re not happy about it. Please email us with the subject heading "Return a damaged item." In the email please provide details about the damage to your item, and tell us if you want to return the item for a refund or receive a replacement item. Then, simply follow the normal procedure for returns.